Centralized Housing Intake

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Centralized Housing Intake provides coordinated assessment for households experiencing homelessness or at risk of homelessness. The client contact number is (540) 271-1701.

Callers are assessed for appropriate referral for Continuum Housing Projects. Availability depends on project funding, caseload and project criteria. These calls tracked in CallPoint by phone numbers and added to a referral in HMIS is the caller is an appropriate referral to a participating program.


Centralized Intake Rapid Rehousing Referral Activity through HMIS System – Year to Date

Note: Does not include referrals to shelter, DV Providers or TBRA Rental Assistance or HOPWA Services

HMIS AgencyQ1Q2Q3Q4YTDLY 17-1816-17
Shenandoah Alliance for Shelter: Rapid Rehousing30159547047
AIDS Response Effort: Rapid Rehousing44404012483126
Mercy House: Prevention453715975090
Mercy House: Rapid Rehousing556260177101100
AIDS Response Effort: Prevention191221527166
Shenandoah Alliance for Shelter: Prevention101113346229



Centralized Intake Calls by City/County – tracked by unique phone numbers, from January 1, 2017, to January 1, 2018.  The locality of the last residence. Note: blank answers may be due to outbound, returned calls without reaching the caller, callers calling for non-housing referrals, or refused to answer the question.